Onboarding Resources

For any questions regarding ECMC access, please contact the help desk at (716) 898-4477.


Welcome Residents from our CMO Sam Cloud, DO

Tips for new residents from the CMIO, Mandip Panesar, MD

Have you received your logons?

Call ECMC Help Desk to verify that you have active accounts:
(716) 898-4477

Account Request Form

If needed, fill out this account request form and fax it to (716) 898-3080.

Have you set up ePrescribe at ECMC?

The instructions displayed here are to set up your Meditech ePrescribe access. Allscripts access will be set up on your first day in clinic.

Call the EMR Hotline with any ePrescribe Questions:
(716) 898-5601

New York State has mandated that all prescriptions (controlled and uncontrolled substances) must be ePrescribed as of March 27, 2016.

Have you submitted your information?

STEP 1: Download the Symantec VIP Access app to your smartphone.

STEP 2: You will receive an invitation from Dr. First. Complete your registration online.

Forgot your Dr. First Passphrase?
Click here to reset your password.

Questions on the registration process or status?
Email the ECMC Help Desk at helpdesk@ecmc.edu.

Or call the EMR Hotline at 716.898.5601, Option 1.

Do you have an ECMC HEALTHeLINK account?

New incoming providers will automatically have an account requested. If you have any questions, please contact John Platten jplatten@ecmc.edu or 716-898-1969.

Fill out this form and send it to the appropriate Authorized Contact for your department:
HeL Provider Form

List of Authorized Contacts:
HeL Authorized Contacts

HealthELink tutorials:

Do you have your badge?

Please fill out this form and have it signed by the authorized staff member in your

Badge Request Form

You will also have to fill out an online portion that is only available when you are on
premises. The Security Dispatch Office can direct you to a computer to complete this
when you come for your badge.

To obtain your badge, go to the Security Dispatch Office located on the Ground Floor
of ECMC. No appointment is necessary. The Security Dispatch Office is located at the
back of the ECMC Main Lobby to the left of the elevators across from the Gift Shop.

Badge hours are generally from 7:00 a.m. to 4:30 p.m.

Parking Information

Parking Ramp spots are available for Medical/Dental staff, Fellows and Residents. All users who require access to the parking ramp must have a hang tag. Fill out the Parking Ramp Application to obtain yours.

Resident/Fellow Parking Application

Credentialed Provider Parking Application

When you obtain your badge, your parking privileges will be instated. This map shows you where to park.

Parking Map

Training & Information

Altera Training for Residents

Training schedule can be found here.

For questions regarding Meditech (inpatient) training, contact Olga Dishunts (odishunts@ecmc.edu or 716-898-1969).

For questions regarding Allscripts (clinic) training, contact Renee McMullen (961-6939)

ECMC Contact List

Telephone numbers and locations for ECMC services:

Contact List

Other Questions?

Help Desk:
(716) 898-4477

EMR Hotline:
(716) 898-5601

  • Option 1 for Meditech
  • Option 2 for Allscripts


Medical-Dental Staff Bylaws, January 2023

Meditech - Inpatient EMR

Allscripts - Ambulatory Clinic EMR


Cortext – Secure Health Messaging

Cortext Brochure

Dragon – Voice Recognition Software

Dragon Medical One Pamphlet

Remote access using Duo


UpToDate for ECMC


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