Onboarding Resources

For any questions regarding ECMC access, please contact the help desk at (716) 898-4477.


Have you received your logons?

Call ECMC Help Desk to verify that you have active accounts:
(716) 898-4477

Account Request Form

If needed, fill out this account request form and fax it to (716) 898-3080.

Have you set up ePrescribe at ECMC?

The instructions displayed here are to set up your Meditech ePrescribe access. Allscripts access will be set up on your first day in clinic.

Call the EMR Hotline with any ePrescribe Questions:
(716) 898-5601

New York State has mandated that all prescriptions (controlled and uncontrolled substances) must be ePrescribed as of March 27, 2016.

Have you submitted your information?

STEP 1: Download the Symantec VIP Access app to your smartphone.

STEP 2: You will receive an invitation from Dr. First. Complete your registration online.

Forgot your Dr. First Passphrase?
Click here to reset your password.

Questions on the registration process or status?
Email the ECMC Help Desk at helpdesk@ecmc.edu.

Or call the EMR Hotline at 716.898.5601, Option 1.

Do you have an ECMC HEALTHeLINK account?

New incoming providers will automatically have an account requested. If you have any questions, please contact Dawn Juliano at (716) 898-5908

Fill out this form and send it to the appropriate Authorized Contact for your department:
HeL Provider Form

List of Authorized Contacts:
HeL Authorized Contacts

HealthELink tutorials:

Do you have your badge?

The required online form is only available from an ECMC computer. Human Resources has computers available.

Go for your badge on the ground Floor (Human Resources). From the front of the lobby, follow the C line.

Parking Information

Parking Ramp spots are available for Medical/Dental staff, Fellows and Residents. All users who require access to the parking ramp must have a hang tag. Fill out the Parking Ramp Application to obtain yours.

Resident/Fellow Parking Application

Credentialed Provider Parking Application

When you obtain your badge, your parking privileges will be instated. This map shows you where to park.

Parking Map

Training Information

Training schedule can be found here.

For questions regarding Meditech (inpatient) training, contact Dawn Juliano (898-5908 or djuliano@ecmc.edu)

For questions regarding Allscripts (clinic) training, contact Renee McMullen (961-6939)

ECMC Contact List

Telephone numbers and locations for ECMC services:

Contact List

Other Questions?

Help Desk:
(716) 898-4477

EMR Hotline:
(716) 898-5601

  • Option 1 for Meditech
  • Option 2 for Allscripts


Meditech - Inpatient EMR

Allscripts - Ambulatory Clinic EMR


Cortext – Secure Health Messaging

Cortext Brochure

Dragon – Voice Recognition Software

Dragon Profile Set-up

Remote access using Duo


Resident Orientation Handbook

2018 Resident Orientation Handbook

UpToDate for ECMC


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Erie County Medical Center Corporation (ECMCC) is not responsible for the content, privacy policy, accuracy or legality of any website accessed through a link on www.ecmc.edu. A link to another website does not constitute an endorsement, guarantee or approval by ECMCC of the linked website, or the information, products or services contained therein.