A hospital-based emergency psychiatric service, ECMC’s CPEP (Comprehensive Psychiatric Emergency Program) is open 24 hours a day, seven days a week, to treat patients of all ages. As one of the largest CPEP programs in New York State, it serves adults, children, and adolescents in crisis from an entire floor in the new Behavioral Health Outpatient Center.
In addition to our on-site emergency services, the CPEP program includes:
Individuals looking to access CPEP must begin by first visiting the regular hospital emergency room. From there, they are directed to either the adult or child and adolescent section of CPEP for a psychiatric evaluation. Patients may come to CPEP by themselves, or accompanied by family or friends. In certain cases, patients may be brought to CPEP by officials appointed to take them into custody because of risk of harm to themselves or others.
We know that visiting CPEP can be stressful experience. For a more successful visit, patients and their families should try to have the following information on hand:
Please do not bring any sharp objects or items of personal value (including large sums of money, jewelry, or cell phones). In addition, please do not bring smoking materials—they can be considered unsafe and will be locked up.
The nature of conditions treated within CPEP means that patients and their families can expect certain protocols to be in place when they arrive. Because CPEP is a locked psychiatric emergency department, patient property is evaluated for items that could be a safety risk. Patients and their accompanying family members and visitors will be wanded with a metal detector before they enter the CPEP area. Any items that could be safety risks will be locked up until the patient is ready to be discharged.
From there, patients and their families can expect to meet a team of CPEP experts, including:
After a patient is evaluated, their psychiatrist will make patient care recommendations. Options might include:
This three- to four-week outpatient program enables patients to receive treatment five days a week for six hours each day and is designed for people experiencing acute psychiatric symptoms which impair functioning at home or at work. Patients and staff work together to stabilize acute symptoms in order to avoid hospitalization or to reduce the length of a hospital stay. Treatment is provided by a team of nurses, social workers and psychiatrists. Each patient is assigned a primary therapist who, together with the treatment team, coordinates his or her individualized treatment. The program involves family and significant others by offering sessions to discuss care coordination, support, and community resources.
7 days per week including weekends and holidays
1:00 PM – 2:30 PM
6:00 PM – 8:00 PM
Holiday visiting hours can vary and are discussed with the families.
Monday: 1:00 PM – 1:45 PM and 5:30 PM – 7:00 PM
Tuesday – Friday: 1:00 PM – 1:45 PM and 5:30 PM – 7:30 PM
Weekends: 11:00 AM – 1:00 PM and 5:30 PM – 7:30 PM