Charlene Ludlow is Vice President and Chief Quality & Safety Officer at ECMC, where she is responsible for the facility-wide Quality & Patient Safety program. Charlene directs team members within ECMC towards process improvements that support high quality, safe patient care outcomes. Departments she oversees include Patient Safety (inclusive of Quality Assessment Performance Improvement & Infection Prevention) and EOC Management (Environmental Services, Pharmacy, Laboratory, Plant Operations/Construction & Emergency Preparedness). Charlene is responsible for Joint Commission Accreditation and Regulatory matters and management of survey process by regulatory bodies.
Over the years, Charlene’s leadership has enabled ECMC to: raise its Leapfrog score from D in 2014 to A in 2017; improve data analysis process for OPPE and physician-specific service line outcome reports; expand its Patient Safety program by coordinating Root Cause analysis to include all team members from managers to frontline staff and focus on change strategies; coordinate Ebola grant deliverables and lead frontline staff to develop competence in techniques and safety planning; achieve Gold Plus AHA for CHF and Stroke; and improve data reporting to include executive dashboard and targeted dashboards for specific service lines with benchmarks and goals.
Board certified in Infection Control, Charlene also serves as adjunct faculty at Erie Community College, where she provides the NYS Mandatory Infection Prevention Course to licensed healthcare professionals. In addition to serving as a representative on the New York State APIC Coordinating Council, she remains an active member of Association of Professionals in Infection Control and Epidemiology (APIC) Chapter 111 – Greater Buffalo, National APIC Consulting Services, NYS Technical Advisory Committee for Infection Prevention, and UNYSTS Quality Committee.
Education & Training