ECMC Virtual Help Center Visits

If you, or someone you know is suicidal and/or a danger to themselves or others, please dial 911 or contact your local crisis services at:

  • Erie County (716) 834-3131
  • Niagara/ Genesee County (716) 285-3515
  • Wyoming County (585) 283-5200
  • Cattaraugus County (800) 339-5209

How ECMC Virtual Help Center Visits Work:

  1. Select a timeslot for your virtual visit below.
  2. An ECMC representative will contact you via phone to set up a convenient time for your visit to collect additional information.
  3. Follow the instructions provided to connect to your virtual visit via phone or video.

Choose a time for your Virtual Help Center Visit

If you would like to inquire about additional time slot availability, please call 716-898-1594.

Normal business hours of the Help Center are 8am – 12am

Here’s an overview of conditions we can evaluate and help treat through a virtual visit:

  • Anxiety
  • Depression
  • Obsessive thoughts and behaviors
  • Hallucinations
  • Feelings of hopelessness / helplessness
  • Note: Immediate medication is not guaranteed.

You are now leaving

Erie County Medical Center Corporation (ECMCC) is not responsible for the content, privacy policy, accuracy or legality of any website accessed through a link on A link to another website does not constitute an endorsement, guarantee or approval by ECMCC of the linked website, or the information, products or services contained therein.