From broken bones to sudden illnesses to severe trauma, the Emergency Department at ECMC is dedicated to providing the highest quality emergency care available in an environment committed to patient satisfaction. We also take pride in our leadership in teaching and research related to emergency medicine.
As the medical emergency response system for the entire county, the ECMC Emergency Department serves 70,000 patients in our community each year. All of our attending physicians are board certified in emergency medicine, and our registered nurses are specially trained in emergency care.
ECMC offers comprehensive emergency services unrivaled by other institutions.
Advantages and services of the ECMC Emergency Department include:
In addition to responding to emergency situations, our team serves as a community partner through programs and offerings like:
We recognize how stressful a visit to the emergency room can be, so our waiting and quiet rooms have been renovated to ensure the comfort of patients and their family members.
We also serve our patients with an active telemedicine program, linking healthcare professionals in outlying hospitals to consult with ECMC physician experts, making sure patients throughout our area can access the best care when it matters most.
Even if you are in our computer system, we need to check the data to make sure the information is current and accurate.
There are a wide variety of medical conditions that bring people to the Emergency Department. Those patients who are the most seriously ill will be seen first; this is called “triage.” Also, the physician specializing in your particular condition may already be treating other patients.
The new KeyBank Trauma and Emergency Department now has a surface parking lot located adjacent to the facility for convenient parking.
Due to COVID-19 NYS Guidelines as of 3/1/21: Only one support person is permitted per patient. One visitor will be able to accompany you in the Emergency Department, and your visitor must remain in the patient’s treatment room for the entire visit. All visitors must be screened for COVID-19 symptoms. Each visitor must wear a mask at all times, and ensure social distancing with proper hand hygiene. If your loved one is admitted to the hospital, you may accompany them to their room during inpatient visiting hours. If they are admitted outside of visiting hours, you can return during visiting hours. Pediatric patients may have both parents as essential support persons.
A financial counselor is available in the Emergency Department to answer questions about payment.
Due to COVID-19, we are limiting the number of people in waiting rooms due to social distancing concerns. Therefore, only one support person will be able to accompany each patient in the Emergency Department. The support person must remain in the patient’s treatment room for the entire visit, unless asked to leave during a patient care procedure. The support person may leave the patient room for food or restroom use and return to the patient’s room. Vending machines are located in the waiting room and there is a Tim Hortons and a Subway located in the main lobby.