Help Center


ECMC’s Help Center provides immediate mental health crisis support and treatment.

  • An urgent care service for walk-in mental health treatment of adults in crisis who do not require psychiatric emergency treatment or inpatient care
  • Individualized services addressing each patient’s needs with a focus on wellness to aid for those experiencing:
    • anxiety
    • depression
    • obsessive thoughts and behaviors
    • hallucinations
    • feelings of hopelessness / helplessness
  • o Counselors can also provide assistance for follow-up appointments with ECMC’s Partial Hospitalization Program, Adult & Family Clinic, Downtown Clinic, MAP Clinic for medication/prescriptions, as well as other area resources.

Contact us at 716-898-1594

Walk-in Hours
Monday – Friday 8:00am-10:00pm
Saturday and Sunday 10:00am – 6:00pm
Holidays 10:00am – 6:00pm

Virtual Visit Hours
In addition to the walk-in service, the Help Center offers virtual visits without leaving the comfort of your own home Monday – Friday 8:00am 9:30 pm. You will speak with a licensed mental health clinician who will assist and support your needs.

Click here to learn more

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