On October 24, 2026, Erie County Medical Center Corporation (ECMC) officially launched its new, patient record platform using Epic software, a major modernization initiative designed to improve care coordination, streamline clinical workflows and enhance the patient experience.

The new platform replaces multiple legacy electronic health systems with a single, unified, integrated electronic health record (EHR), giving clinicians real-time access to patient information and enabling smoother transitions of care. The upgrade is one of the most significant digital investments in ECMC’s history and one of the most transformational enhancements to healthcare in Western New York.

Andrew L. Davis, President and CEO, ECMC said, “Working collaboratively with our partners at Kaleida Health and the University at Buffalo, we have engaged for approximately the past two years with the Epic team to move away from multiple EHR systems into one unified, state-of-the-art Epic EHR system that will literally transform the healthcare landscape in Western New York. Led by our dedicated and talented ECMC IT professionals, it has been a comprehensive effort that has left no stone unturned in our determination to modernize every aspect of ECMC’s EHR. It is not an understatement to say how significantly transformational this process will be and how it will contribute to the long-term strength, vitality and viability of ECMC.”

Epic is widely considered the gold standard for hospitals across the country, with more than 40% of U.S. hospitals currently utilizing this platform. Epic is known for its advanced capabilities and unmatched operability, helping to support seamless coordination of care across healthcare systems. Additionally, many physicians, nurses and clinicians train using Epic in academic and clinical settings, which will enhance ECMC’s recruitment efforts by offering new graduates with familiarity and confidence within the Epic system.

John Cumbo, Chief Information Officer, ECMC said, “The culmination of this multi-year process, resulting in launching the Epic EHR at ECMC, is a significant accomplishment that will now house all patient information in a single, secure platform that will provide greater access for our clinicians and strengthen their ability to deliver high-quality healthcare services to our patients, efficiently and expeditiously.”

Included in this transformative initiative, patients are encouraged to download the new patient portal, MyChart. MyChart offers an easy way for patients to see test results, schedule appointments, pay bills, order prescription refills, check in for appointments, message their care teams, and manage care for their families. To create an account, visit the MyChart – Login Page: https://www.ecmc.edu/mychart/

Key benefits of the new Epic EHR include:

• Unified outpatient and inpatient information throughout ECMC.

• Improved communication between care teams and departments.

• Enhanced patient safety through standardized documentation and reduced duplication.

• Streamlined workflows that allow clinicians to spend more time with patients.

• Modern digital tools that support long-term innovation and system growth.

• Improved patient experience allowing patients to have firsthand control over their healthcare journey.

ECMC President and CEO Andy Davis added, “We would not have been able to achieve this landmark outcome without the strong support of New York State Governor Kathy Hochul, whose administration recognized the overwhelming value of supporting the implementation of the Epic EHR at ECMC, Kaleida Health and the University at Buffalo. This is truly a game changing moment in the healthcare landscape of Western New York and we are sincerely grateful for Governor Hochul’s steadfast commitment to our respective institutions.