Our Executive Team


Cynthia R. Bass, MBA, CDM  |  Director, Office of Diversity, Equity and Inclusion

Cynthia R. Bass joined Erie County Medical Center in 2011 as a Benefits Analyst in the Human Resources Department, where she served as the central liaison and administrator of benefits programs for the more than 3000 employees of the hospital. In 2015, Cynthia expanded her role by accepting a promotion to the position of Human Resources Business Partner. During her tenure she developed relationship management strategies to resolve complex employee relations issues in the Nursing and Behavioral Health departments. While serving in this role, Cynthia came to understand the need for Diversity, Equity & Inclusion initiatives to be embedded into the culture of ECMC, while also becoming more involved in the strategic initiatives that would lead to her second promotion. To further her knowledge in Diversity, Equity & Inclusion, Cynthia attended the American Hospital Association Fellowship Program and received a certificate in Diversity Management in Healthcare (CDM).

In May 2017, Cynthia accepted the position of Director of the Office of Diversity, Equity and Inclusion, reporting directly to ECMC’s President and CEO. Her primary duties include development and implementing a strategic plan that prioritizes and communicates the importance of diversity in a community-based, safety net hospital setting; serving as a resource on how to incorporate diversity, equity and inclusion into ECMC programs, policies and procedures; collaborating with all levels of management and Executive Leadership to develop diversity and inclusion competencies; and to represent the institution at community events. The internal organizational knowledge and development of key relationships that she has developed over the last seven years will serve her well in her current position as she seeks to strengthen Diversity, Equity and Inclusion a part of ECMC’s unique culture. Cynthia’s positioning will ensure that as the changes that shape our healthcare delivery systems continue to evolve, so too will ECMC dynamically evolve in response to the needs of our patients and staff.

Before serving at several other area corporations in a Benefits Analyst capacity, Cynthia received her Bachelor of Science degree in Human Resources in 2002 from Medaille College, where she went on to earn a Master’s of Business Administration. Cynthia is also profoundly rooted in her community’s Servant Leadership. Her work includes multiple leadership positions at Gospel Temple Life Changing Ministries, including serving as Assistant Chairman of the Board of Trustees, Church Administrator, and President of the Women’s Ministry. Additionally, Cynthia also holds membership with the Buffalo Niagara Partnership Diversity Council.

Among other recognitions, in 2012 Cynthia was recognized for her service to the field of Human Resources by being nominated as the HR Professional of the Year from the Buffalo Niagara Human Resources Association.

Education & Training

  • Fellowship, Certification in Diversity Management (CDM), Institute for Diversity in Health Management
  • MBA, Medaille College, Buffalo, NY
  • BS, Human Resources, Medaille College, Buffalo, NY

Related Staff

Meet more of our dedicated team who bring the best of their comprehensive medical expertise to bear for our patients.


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