Patient and Family Concerns
The staff at ECMC understands that going to the hospital can be a very stressful experience for patients and their families. That’s why we are committed to making your visit as comfortable as possible. As an ECMC patient, you will receive prompt, professional, and courteous service in a caring environment. If you are planning to visit ECMC, please familiarize yourself with the services we provide for your convenience. If you have any questions, please do not hesitate to contact us at 716-898-3000.
Safe, secure, convenient parking
ECMC has more than 2,200 parking spots. Follow the signs on Grider Street to our conveniently located lots in front of the medical center, just steps away from the main entrance. Discounted parking is offered to all ECMC patients.
Pastoral and Spiritual Care Services
Clergy and spiritual staff are on call 24 hours a day. Services and Masses are offered at various days and times of the week and Bible study and special spiritual counseling sessions are available to patients, their families, and staff by request.
Although we make every effort to keep costs as low as possible, we know that some patients may need assistance paying medical bills. ECMC’s Financial Counseling office can help you apply for government-funded programs including Family Health Plus, Child Health Plus, and Medicaid. Even if you don’t qualify for one of these programs, we can help you set up an affordable payment plan that works for you. To make an appointment to discuss your financial needs, please call us at 716-898-5566, or stop by our offi ce in ECMC’s lobby.
ECMC is happy to serve our Canadian neighbors. To learn more about ECMC’s services for Canadian patients, including guidance through the Ministry of Health process, please call: 716-898-5240.
To schedule an appointment, call: 716-898-3073
Administrative Offices: 716-898-3698
462 Grider Street
Buffalo, New York 14215
General Phone Number: 716-898-3000