InstaCare Brings New Level of Patient Service

Now you can receive immediate care without going to the emergency room. InstaCare lets you skip the wait and see an ECMC healthcare provider faster. You can walk in anytime during our day or evening hours. No appointment is necessary.

InstaCare is a relatively new concept in the area and exclusive to ECMC in this market. You can access InstaCare for the evaluation and treatment of such chronic illnesses as allergies, asthma, diabetes, high blood pressure, migraine headaches or skin conditions. You can also use InstaCare during the onset of illness, such as flu symptoms, or whenever you want to schedule a same-day appointment with a doctor. InstaCare provides convenient, high-quality healthcare for all adults through the full resources of ECMC.

"InstaCare is a link for people who may not have a doctor to see a primary physician rather than use the emergency room," says Peggy Cramer, Vice President of Trauma and Emergency Services. "InstaCare will help deflect some of the people tying up ER beds and send them to a more clinical setting because many have clinical issues, not ER issues."

Besides freeing up ER beds and eliminating long waits, InstaCare is designed to accommodate your schedule by providing medical services during evening hours. You can access InstaCare at ECMC from 12 p.m. to 8 p.m. every day, Monday through Friday. Appointments can be scheduled in the Primary Health and Internal Medicine Center. If you go directly to the ER, you're evaluated to see whether you need the faster attention and service available at InstaCare.

"InstaCare is a clinic within the hospital with evening hours," explains Sanjay Chadha, Vice President of Ambulatory and Transplant Services. "It is staffed by a nurse practitioner assisted by an LPN, and an MOA. Since ER patients are treated on the basis of the acuity of the problem, long wait times are not unusual. With InstaCare, if you have a chronic pain, flu-like symptoms or other non-emergency conditions, you can be seen relatively quickly. So someone with pink eye can go directly to InstaCare instead of waiting three hours in ER."

Most appointments can be made the same day, but it's important that you call first and explain your problem in order to be seen quickly. With a dedicated staff and a direct telephone number, InstaCare provides the best, most appropriate level of care possible for patients with non-emergency medical needs. To contact InstaCare or make an appointment, call 716-898-4700 during clinic hours, Monday through Friday. InstaCare accepts most major health insurances, and all ECMC and community patients are welcome to take advantage of this convenient new medical service.

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