Billing FAQ

Billing Frequently Asked Questions

Frequently Asked Questions (FAQs) Resulting from Cyberattack on ECMC Posted on August 25, 2017

Dear ECMC Patient,

Due to the unprecedented April cyberattack on ECMC, patient bills were not processed according to our typical timetable. We apologize for any inconvenience this may have caused. We have now resumed normal bill distribution. We hope you understand; we have provided frequently asked questions and answers below. For additional questions you may have, please call 716.898.3173. Thank you in advance for understanding and for choosing ECMC.

FAQs regarding Cyberattack on ECMC and Patient Bills:

Why haven't I gotten a bill?

Due to the unprecedented April cyberattack on ECMC, patient bills were not processed according to our typical timetable. We apologize for any inconvenience that this may have caused. We have now resumed normal bill distribution.

Will I still have the same amount of time to pay my bill(s)?

Yes, the standard payment time frame applies from the date of each statement. You are not required to pay your bill any sooner than specified on each statement; however, you can make payments sooner if you wish to do so.

I have received several bills at one time, but normally I would not have. What if I cannot pay all bills at one time?

ECMC has a customer service team available to assist our patients with billing questions as they arise. Please call 716.898.3173 for further assistance.

I'm on a payment plan with payments due monthly, and ECMC has not been sending me bills. Why?

Due to the unprecedented April cyberattack on ECMC, patient bills were not processed according to our typical timetable. We apologize for any inconvenience that this may have caused. We have now resumed normal bill distribution. The standard payment time frame applies from the date of each statement. Invoice due dates have been adjusted to enable you to make payments within the same time frame but based on updated invoice dates.

Are your computers functioning again?

Yes, our computer network is functional again.

Is this going to affect my credit?

No. No accounts have been sent to collection agencies during this time. Once the statements resume, patients will have 21 days from the receipt of statement to make payment arrangements with ECMC.

Can I still receive assistance in paying my bill?

Yes, please contact the Financial Counseling team at 716.898.5566 to see if you may qualify for financial assistance.

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